Jayne Rosser, a 46-year-old mother of two from Kent, was diagnosed with cancer of the fallopian tube in July 2008. Fortunately she had Critical Illness Cover with Bright Grey and received a £200,000 payout just six weeks after claiming.

Jayne was delighted to be able to use the money to pay off the majority of her £300,000 mortgage. Not only was she impressed with how quickly she received the payment, she also says the claims process itself couldn’t have gone more smoothly.

“The main thing was having the same point of contact throughout the claim, which meant I didn’t have to repeat my story every single time,” she says.

Jayne’s adviser, Roy McLoughlin agrees. “Jayne’s claim was paid unusually quickly,” he says. “With everything else the claimant is going through you hope the claims process itself will be easy to deal with – we actually felt that Bright Grey wanted to pay out.”

But help from Bright Grey didn’t stop there. Jayne also benefitted from complementary therapies such as massages and a herbalist as part of Bright Grey’s Helping Hand service, which is included in the cost of every Bright Grey Personal Protection Menu plan.

More importantly, she also received personal support from a trained cancer nurse from RED ARC who calls regularly to check how she’s doing.

Helping Hand is only available with Bright Grey Personal Protection Menu plans