Throughout the term of your Bright Grey plan, you and your family will have access to a broad range of support including 24-hour helplines and professional advice from appropriate independent experts.

The Helping Hand service, which is included in the cost of all
Bright Grey plans, can give you much needed support at very difficult times in your life. The NHS and private health care organisations will help you with medical care but they can't always provide the emotional and practical support most people and their families need.

Our Helping Hand service is designed to offer you and your family a broad range of support as soon as you make a claim, or as soon as you or a member of your family:

 

• dies
• becomes critically or terminally ill
• is unable to work due to long-term sickness or injury

Helping Hand works in 2 ways:

1. emotional and practical support from a professional nurse adviser
2. professionally manned helplines whenever you need them

We know financial support is valuable, but can emotional support really be invaluable? Don’t take our word for it. Watch our case study about Howard Tighe, a Bright Grey plan owner who had a stroke in July 2004. He tells his powerful story in his own words and you'll see the difference that our Helping Hand service made to him.

 

Please use the links on the left hand side of this page to find out more about Helping Hand and how it can add value to your
Bright Grey plan.