Making a claim
If you need to make a claim these are the steps you need to take:
Step 1.
Phone us on 0845 6094 500 to register the claim.
Step 2.
We will send you a claim form. Once you receive the form, you should fill it in and send it back to us with any other documents that we request.
These are the documents that we might request when you make a claim:
- The birth, marriage or death certificate of the person covered
- Any other evidence of a change of name
- Evidence of income of the person covered
- Medical evidence to support the claim
- Evidence of the amount and status of the client’s mortgage
Step 3.
We'll give you the name of the person who will look after you through the claims process.
Please continue to make your plan payments during this time. If you have any concerns about this, you can talk to the person dealing with your claim.